Gold Crystal Barrel Pendant Necklace

Return and Refund Policy

Thank you for shopping with us! We strive to provide high-quality secondhand items, and your satisfaction is important to us. Please read our return and refund policy carefully:

1. Returns Eligibility

• Pop Up Purchases: Items may be returned for store credit only within 7 days of purchase. Contact us via email at polishyou@gmail.com to begin the return process.

• Online Purchases: Returns for online purchases must be initiated within 7 days of delivery. Contact us via email at polishyou@gmail.com to begin the return process.

2. Return Conditions

• Items must be in their original condition, unwashed, unworn, and with any original tags or labels attached.

• We do not accept returns on:

  • Clearance or final sale items

  • Underwear, swimwear, and accessories (such as jewelry)

  • Damaged or altered items after purchase

3. Refunds

• Store Credit: Eligible returns will receive store credit equivalent to the item's original purchase price.

• Refunds: At this time, we do not offer cash or card refunds unless the item is defective or damaged beyond what was mentioned in description. 

• Shipping Costs: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was incorrect or defective.

4. Defective or Incorrect Items

• If you received a damaged or incorrect item, please contact us within 48 hours of receiving the item. We will work with you to replace the item or issue a full refund if no replacement is available.

5. Exchanges

• Exchanges are allowed within 7 days for items of equal or lesser value. If you wish to exchange an item, please bring it to our store or contact us if you purchased it online.

Please Note: Due to the unique nature of thrifted and secondhand items, quantities are limited, and exact exchanges may not be available.

For any questions or assistance, feel free to contact us at polishyou@gmail.com. Thank you for supporting sustainable fashion and our small business!

Shipping Policy

Thank you for shopping with us! We aim to provide a smooth and efficient shipping experience. Please review our shipping policy to understand how your order will be processed, shipped, and delivered.

1. Order Processing Time

• Orders are processed within 1-3 business days after purchase.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Rates and Delivery Times

• Standard Shipping: Typically takes 5-7 business days within the continental U.S.

• Expedited Shipping: Available for an additional fee and typically takes 2-3 business days.

• International Shipping: Delivery times and rates vary by location. Please allow 10-21 business days for international orders, depending on the destination country.

Shipping rates are calculated at checkout based on the weight, size, and destination of the package.

3. Free Shipping

• We offer free standard shipping on orders over [specific amount, e.g., $100] within the continental U.S.

• Free shipping promotions may vary and cannot be combined with other offers.

4. Order Tracking

• Once your order ships, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

• Please allow 24-48 hours for the tracking information to update.

5. International Shipping Duties and Taxes

• International orders may be subject to customs fees, import duties, or taxes. These fees are the responsibility of the customer and vary by country.

• We are not responsible for delays caused by customs processing.

6. Lost or Stolen Packages

• We are not responsible for packages lost, stolen, or damaged in transit. If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier.

• For further assistance, feel free to reach out to us at [contact email]. We will do our best to help resolve the issue.

7. Shipping Address Errors

• Please ensure your shipping address is correct before completing your purchase. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

• If you need to update your address, please contact us immediately at [contact email or phone]. We will do our best to accommodate changes, but we cannot guarantee adjustments after the order has been processed.

For any additional questions regarding shipping, please contact us at polishyou@gmail.com. Thank you for supporting our boutique!